Positive responses to any of these would likely indicate a deeper discussion with the dentist before proceeding with elec-tive dental treatment.
Please note the information is only relevant at the time of sending and is subject to change at any time. Guidance can change quickly in relation to the alert level.
We are pleased to announce, that following government advice, we can now see patients for their general dental care.
Whilst we are able to re-open, we must take measures to ensure your safety and that of our staff. Part of this involves giving you an update on the steps we are taking. Infection control has always been a top priority. Our practice follows stringent standards of infection control so that when you receive care, it is both safe and comfortable. We are now focusing on new practice protocols in order to operate a safe and efficient dental practice for all our patients, our staff and our wider community following the COVID-19 crisis.
Although, we will take every step to ensure that your visit is as safe as possible, it is important that you understand thata dental practice can never entirely eliminate the risk of transmission of diseases such as Covid-19. Therefore, you must decide whether your visit is necessary at this time. You may wish to defer your appointment until a later time and we will be happy to discuss this further with you.
You will note some changes when it is time for your next appointment. We are making these changes and revising our protocols to help protect you, our patients, and team.
Before we can make your appointment
- We will contact you to carry out a telephone triage to assess your dental problem and also carry out a Covid-19 risk assessment
- Based on the triage process we can then decide on the most appropriate way for you to be managed
Before you arrive at the practice please:
- You must read this form in its entirety • Thoroughly brush your teeth just before arrival
- Wash your hands for 20 seconds before leaving your home.When at the practice, we will ask you to:
- Remain in your vehicle in the car park, or outside the practice and call us on your arrival and a member of staff will allow you to come in when we are ready
- Complete a quick Covid-19 screening process and consent form if this was not done at home • Use the hand sanitiser provided.
To ensure a safe environment we have:
- Installed perspex panels or ‘germ-guards’ along the reception desk
- Clearly markings to permit social distancing
- Managed appointments to allow for social distancing between patients
- Set up of daily health screening checkpoint and log for the screening of all staff entering the workplace
- Minimise staff interaction
- Equip our dental staff with additional PPE when in surgery
- Decontaminate communal areas prior to practice opening, at lunchtime and at the end of the day
- Use video and phone consultations whenever possible
- Remove newspapers and magazines from the waiting room
The measures above are based on our own risk assessment and on advice from our professional bodies. The advice may change rapidly and we will keep you updated should this be the case.
Regardless of whether we are open or closed, you can still contact us.
What else do you need to know
- A number or procedures in dentistry are considered as Aerosol-Generating Procedures (AGPs). Some examples of AGPs include, taking full mouth x-rays, using a dental waterspray, any ‘drilling’ procedures or use of the ultrasonic scaler. These procedures create a mist within the surgery which needs to dissipate before we can safely see the next patient. Current guidelines require us to wait for up to one hour after any AGP before seeing the next patient. This will have a significant impact on the number of patients we can see in a day and will add an hour of surgery time to any AGP. These guidelines will be regularly reviewed and will relax when the ‘alert’ level reduces.
- AGPs require specific Personal Protective Equipment (PPE). This will be required for the dentist, hygienist and/or nurse who are looking after you. For AGPs, the operator and their assistant will need to wear a respirator mask, gown and visor. Hopefully, this will prepare you for the unusual appearance of the staff at your upcoming visit... Don’t worry, it’s still us!
We are here for you
We are available 7-days a week regarding any dental problems or concerns you may have during this outbreak. We will be able to offer advice, prescribe pain relief and antibiotics should your symptoms meet certain criteria. For dental problems we are unable to manage, we have access to refer patients to the COVID-19 dental emergency Hub network.
You can telephone the practice on 01707 874 063 or email email@example.com.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we are implementing to keep you, and every patient, safe in our practice.